REGULATIONS FOR THE USE OF SERVICES

 

Somi Clean is SOMI Group's commercial development service business, thank you for reading our Policy. When ordering the service Somi Clean, you agree to the terms of this service policy.

 

• 1. In some cases we refuse to provide services with special fabrics or with no display labels or request time/services that are not appropriate for the company's operations.

• 2. You need to give specific laundry instructions for each of your items. Somi Clean is not responsible for shrinkage of laundry, steaming and cleaning items; fade; color splash; missing buttons, locks, decorations; Loss, peeling textures & other damages due to poor quality, old and broken goods, imitation goods, or fake goods. Some examples but not limited to Somi Clean disclaimers:

  • Footwear due to improper storage leads to the phenomenon of splintering glue, and disintegrating soles when in contact with cleaning solutions.

  • Fabric is stained (smeared), faded, or worn due to the quality of the manufacturer's dye or the characteristics of the material.

  • Letters, logos of some shoe lines (e.g. Vans shoes) are peeled off when in contact with cleaning solutions due to the characteristics of these shoe lines.

  • The surface of the shoes is peeled and broken when in contact with the cleaning solution due to the characteristics of the simili material, which is aging after a period of use.

  • The decorations, and changes outside the original design of the item added by the customer themselves (custom shoes, painting, dyeing, engraving, applique...) are deformed after the cleaning process.

  • Frayed soles, peeling soles, disintegrating soles when in contact with cleaning solutions of some shoes with soles made of PU (polyurethane) materials such as Nike Air, Jordan ...

  • The phenomenon of peeling, exploding skin, discolouration ... when in contact with cleaning solution because that type of shoe needs to use its specialized cleaning solution such as Ecco, etc.

  • The phenomenon of shrinking, blistering, expansion, and warping of some clothes, bags, shoes... during dry cleaning due to the characteristics of the material but not noted with Somi Clean before

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• 3. Somi Clean is not responsible for problems that occur during washing, steaming, or cleaning if the cause is due to the wear and tear of the item's material after use or handling elsewhere.

• 4. Somi Clean is also not responsible for following all laundry instructions posted on clothes, shoes & items to be washed. Somi Clean is not responsible for damage caused by special handling requirements of the item that the customer does not notify when sending the goods to Somi Clean.

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• 5. When items are found to be potentially damaged, special handling is required by Somi Clean staff, who will contact the customer to confirm how to handle it. If the customer refuses the treatment offered by Somi Clean, the damage that follows Somi Clean will not be held responsible.

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• 6. Somi Clean will always try its best with the best possible solutions but is not responsible for 100% cleaning for pre-existing stains and dirt that exceed the cleaning limit of solutions during the process. map handler. Some examples but not limited to Somi Clean disclaimers:

  • Yellow stains of shoe soles on shoe lines such as Adidas Boost, Adidas Stan Smith, Nike Air Max...etc

  • Stains and stains caused by food, drink, paint, and asphalt have been stuck for a long time and cannot be cleaned.

  • Water stains on shoes, which have been aged and are no longer able to be cleaned.

  • Needle stains on fabrics, leather, and other materials of shoes, clothes, bedding...etc

  • Scratches, adhesives that cause dirt to stick for a long time, lose the cleaning ability of shoes, bags, suitcases...et

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• 7. Somi Clean refuses to accept and is not responsible for items that come with laundry and cleaning products but are not included in the cleaning and laundry service such as bags, shoe boxes, vest covers, luggage bags laundry (laundry bag), etc. Somi Clean is not responsible for forgotten items, however, we will notify customers if found during the inspection.

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• 8. Somi Clean is not responsible for errors that have occurred before our processing (fraying, tearing, skin explosion, thread/glue break,...)

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• 9. All customer complaints should be made within 24 hours of receiving the item back from Somi Clean. Complaints after 24 hours of receiving items from Somi Clean, Somi Clean will not be responsible for handling.

• 10. Somi Clean is not responsible for any damage caused after the item has been delivered to the customer. Except for warranty cases in accordance with the separate regulations of each service.

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• 11. Somi Clean is not responsible for any damage or loss that occurs when customers use 3rd party delivery services.

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• 12. Somi Clean has full discretion in deciding the processes, machines, solutions, factories, partners, and suppliers involved in the processing process to ensure the best possible quality for customers' items, without any responsibility to explain, explain or comply with any regulations of the customer.

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• 13. Somi Clean is not responsible for cases outside the scope of Somi Clean's service and problems arising from special requests for time, treatment solutions, or other special requirements that customers The airline notifies Somi Clean when placing an order.

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• 14. The compensation value will be negotiated by Somi Clean with the customer, but will not exceed 10 times the laundry service price of the item and must have the original purchase receipt of the item. See more details at: https://www.somiclean.com/compensation-policy

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• 15. Somi Clean will process the order and deliver it on time as committed. However, in some cases of force majeure and unforeseen, the delivery time may be delayed, Somi Clean staff will notify customers if this happens. See details of the Delivery Policy at: https://www.somiclean.com/shipment-policy

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• 16. After 15 days since Somi Clean contracted to deliver the order. If you do not receive your item back (unless specifically agreed upon separately), Somi Clean will have sole discretion in determining how to dispose of it. This includes, but is not limited to, liquidation of order items for capital recovery without notice.

Best Regards!​